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Shipping & Returns

SHIPPING AND RETURN OF GOODS

1. The return of goods to the address of ROSA SUNSHINE is possible in accordance with the conditions of our General Conditions or otherwise in accordance with the Dutch legislation. Before returning goods, communication must have taken place between the customer and ROSA SUNSHINE in all cases. If applicable, ROSA SUNSHINE will credit, refund, settle or replace the relevant invoice value of the products to the customer. Any damage or deviations to the order must be reported to ROSA SUNSHINE within a maximum of 72 hours of receipt of the order (if applicable with photo material).

2. The sending and delivery of goods is done by ROSA SUNSHINE's own transport or by post, or couriercompany or other transportcompany. The choice of carrier is in all cases with ROSA SUNSHINE. There is also the possibility for the customer to pick up orders themself at the cash & carry address of ROSA SUNSHINE: 

NL 1614 LR Lutjebroek
Sint Nicolaasstraat 28

e-mail: rosasunshine@kpnplanet.nl

tel: +31 228 520856 or +31 6 14218174

An appointment must be made in advance about the collection time.

During the ordering process, the Wenbsite shipping module automatically calculate the relevant shipping costs per delivery address (national and international).The relevant amounts are visible to the customer. A table rate is used, based on the invoice price, the volume, weight and delivery address. Orders with an invoice amount of EUR 300,00 or higher, excluding VAT, are free of shipping costs in the Netherlands. Orders are generally sent within 24 hours of receipt of the order. The transport duration depends on the country of destination and varies (without garanty) between 1-7 working days. In all cases, the customer receives a track & trace codenumber immediately after the goods are sent, with which he can follow the transport.

For more detailed information the customer can contact the ROSA SUNSHINE customer service.

The orders will be processed once the relevant invoice amount has been credited to the bank account of ROSA SUNSHINE.